Shipping policy

At Bonica, we are committed to delivering your orders swiftly and securely, ensuring that you receive your products in perfect condition. Please review our shipping policy below to understand our shipping process, timelines, and other important details.

Order Processing Time

  • All orders placed on our website are processed within 1-2 business days (Monday to Saturday, excluding public holidays).

  • Once your order is successfully placed, you will receive a confirmation email with order details.

  • After processing, your order will be handed over to our logistics partners for shipping.

Shipping & Delivery Time

  • The estimated delivery time varies based on your location. Typically, orders are delivered within 3 to 7 business days from the date of dispatch.

  • For metro cities and major urban locations, deliveries are usually faster, typically within 3-5 business days.

  • For remote and rural locations, deliveries may take 5-7 business days.

  • Unforeseen delays due to natural calamities, weather conditions, strikes, or logistical issues may occasionally impact the delivery timeline. In such cases, we will keep you informed.

Shipping Charges

  • We offer free shipping on all prepaid orders above a certain value (as mentioned on our website).

  • For COD (Cash on Delivery) orders, a minimal service fee may be applicable. This will be displayed at checkout.

  • International shipping is not available at the moment. We currently ship only within India.

Order Tracking

  • Once your order has been shipped, you will receive a tracking link via email or SMS. You can use this link to track your package in real-time.

  • If you face any issues while tracking your order, feel free to contact us at info@bonica.in or call us at +91-9619476273.

Shipping Partners

  • We collaborate with reputed courier services to ensure safe and timely deliveries. Our logistics partners include leading courier companies that specialize in secure transportation.

Delivery Address & Issues

  • Please ensure that you provide a complete and accurate shipping address at the time of checkout. This helps avoid delays and ensures smooth delivery.

  • If an incorrect address is provided and the order is returned to us, re-shipping charges may apply.

  • If you are unavailable at the time of delivery, our courier partner will attempt re-delivery or contact you for further instructions.

Lost or Damaged Shipments

  • In the rare case that your package is lost or arrives damaged, please reach out to us immediately. We will investigate the issue and either replace the product or process a refund as per our refund policy.

  • Any claim for lost or damaged shipments must be made within 48 hours of receiving the order.

Cash on Delivery (COD) Orders

  • COD is available for select pin codes and may include additional charges.

  • Customers must ensure that they are available to receive the order and have the exact amount ready at the time of delivery.

  • Refusal to accept a COD order without valid reasons may impact future purchases from our website.

Contact Us

For any shipping-related inquiries, please contact us:

We appreciate your trust in Bonica and strive to provide a seamless shopping experience!